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Shipping info

Shipping

We ship to nearly all countries in the world and welcome all international orders.

**EU UPDATE**

Shipping to the EU has now resumed but all parcels are likely to be charged local VAT rates on tea and a processing fee by your local postal service, as the EU have lowered the VAT threshold to 0EUR.

In addition, orders over 150EUR will be charged import duties at your local rate.

I am searching for a better option and will update the website as soon as I have one, until then please do expect to be charged VAT and processing fees on all EU orders.

Our postage rates are as follows:

UK Shipping:

All our UK parcels are sent out with Royal Mail, should you be experiencing delayed deliveries with Royal Mail, we would strongly recommend choosing the tracked Royal Mail option as Royal Mail prioritise tracked parcels over non-tracked parcels, regardless of postal class.

The following shipping options are available:

Royal Mail 2nd Class (untracked):
Free for orders of £30+
£3 for orders under £30

Royal Mail 1st Class (untracked):
£1 for order of £30+
£4 for orders under £30

Royal Mail 2nd Class (TRACKED):
£1.40 for orders of £30+
£4.40 for orders under £30

Royal Mail 1st Class (TRACKED):
£2.40 for order of £30+
£5.40 for orders under £30

USA Shipping:
The following shipping options are available:

Royal Mail International Priority (tracked):
£5 for orders of £50+
£8 for orders under £50

Fedex (tracked):
Free for orders of £260+
£14 for orders of £120+
£20 for orders of £90+
£24 for orders of £60+
£26 for orders of £40+
£28 for orders under £40

EU Shipping and everywhere else:

Due to rising shipping costs and increased number of parcels going missing, we have suspended free international shipping and now require all parcels to be sent tracked.

Royal Mail International Priority (tracked):
£5 for orders of £50+
£8 for orders under £50

International Delivery Speed:
Deliveries within the EU typically arrive within 3-4 weeks of despatch but can take up to 8 weeks.
Deliveries outside the EU typically arrive within 1-3 weeks of despatch but can take up to 4-6 weeks and possibly longer due to potential customs delays.

Potential Delays:
Royal Mail maintain a list of all the worldwide ongoing postal incidents which may result in a delay to your parcel.
Otherwise delays are often caused by the parcel being held up by customs which can cause delays of up to 10 weeks on occasion.

Country Specific Issues:
Brazil: Due to a high percentage of parcels to Brazil going missing, deliveries can only be sent at the buyer's risk
India: Indian customs regulations means we cannot send tea and all orders for delivery to India will be cancelled
Saudi Arabia: Saudi Arabian customs regulations means we cannot send tea and all orders for delivery to Saudi Arabia will be cancelled