Shipping info

Shipping

We ship to nearly all countries in the world and welcome all international orders. Our postage rates are as follows:

Free Shipping:
All UK orders above £25 qualify for free shipping.
All international orders above £36 (approximately $49 / €41) qualify for free shipping.

Flat Rate:
£3 flat rate shipping for all UK orders which are less than £25 in total
£4.40 (approximately $6.00 / €5) for all international orders which do not qualify for free shipping.

Tracking:
Free shipping and Flat rate shipping options do not offer tracking.
For tracking, please select the tracked option at checkout.

Delivery Method:
All orders received from the UK will be sent via Royal Mail. Expect to receive within 2-4 working days of placing the order.
All International orders will be sent using Royal Mail's priority international service, the fastest available option.

International Delivery Speed:
Deliveries within the EU typically arrive within 1-2 weeks of despatch but can take up to 4 weeks.
Deliveries outside the EU typically arrive within 1-3 weeks of despatch but can take up to 4-6 weeks and possibly longer due to potential customs delays.

Potential Delays:
Royal Mail maintain a list of all the worldwide ongoing postal incidents which may result in a delay to your parcel.
Otherwise delays are often caused by the parcel being held up by customs which can cause delays of up to 10 weeks on occasion.

Country Specific Issues:
Brazil: Due to a high percentage of parcels to Brazil going missing, deliveries can only be sent at the buyer's risk
India: Indian customs regulations means we cannot send tea and all orders for delivery to India will be cancelled
Saudi Arabia: Saudi Arabian customs regulations means we cannot send tea and all orders for delivery to Saudi Arabia will be cancelled